Return & Refund Policy
Thank you for shopping with us!
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to glo and the holding company, Uncle Private Limited (UEN 201542902Z), incorporated in Singapore.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to glo, accessible from https://www.glojewellers.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: By visiting this page on our website: https://www.glojewellers.com/
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original sealed packaging
Including all documentation
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned.
Shipping fees are non-refundable.
Returns with missing paperwork such as certification, product and/or broken seal will not be processed.
Re-certification fees (if required) will be deducted off the purchase price.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
How To Prepare A Return
Initiate your return. Email to email@example.com stating your order in the subject heading.
We will contact you directly within 3 working days to confirm the return.
Our courier will be sent to pick up the merchandise.
Package the item securely in the original packing materials and place them in a large envelope. If the merchandise was delivered with a certification report and that report is not returned, you will be liable for the cost to replace the report. The cost to replace the certification report is S$200 and the fee will be directly deducted off the refund amount.
For security reasons, please do not write glo or any indicative words that will lead to identifying the merchandise. Clearly indicate your order number on the outside the package.
After Your Return Is Received
Returns are processed weekdays and typically entered into Our system within 24 business hours of receipt. Once entered into Our system you will receive a confirmation email alerting You that your return has been received and to be verified for authenticity. Please allow 5 to 10 business days for this process to complete.
If You are expecting a refund, credit will be submitted to your bank within three business days. It may take your bank up to 5 business days to post the funds to your account. Bank wire refunds typically take 3 to 5 business days after the return has been processed. Please note that normal return processing times may double after a major holiday.
If you have any questions about our Return and Refund Policy, please contact us at firstname.lastname@example.org or by sending us a message through our website at https://www.glojewellers.com/contact.